Trust at the heart of contact
With extensive experience in managing outsourced customer services, Nextalk has become the reference contact center of the Group and a major player in customer relations in France.
Nextalk's DNA makes it a specialist in the banking, insurance, mutual funds, financial products, and much more.
Customer relationship management provided with:
- Available advisors 24/7
- A multichannel customer relationship meeting Front and
- Middle office needs: phone, chat, SMS, bot, Autocall, email
- Multilingual support including French, English, Spanish, Italian, and German
- Production sites based in France and 100% white label
- Data security meeting banking industry standards
Nextalk can intervene throughout the customer lifecycle:
- Onboarding, subscription assistance - KYC, support for digital tools enrollment, case advancement, appointment scheduling.
- Everyday banking: monetary services, card management, account management, fraud prevention (LCBFT/SAM/AML alerts, verification, temporary unblocking in a country...), handling of complaints and cancellation requests, escalation of complex cases to level 2.
- Insurance/mutual funds: reporting and monitoring of a claim, contract management, contract termination.
- Handling of collection requests or payment of contributions/financing installments by phone in a 100% PCI DSS certified environment.
- Outbound calling campaigns, real-time customer satisfaction measurement.
Its clients include:
Axa Banque, BNP Paribas, Suravenir Assurance, Banque de France, BforBank, CMSO/CMB, la DCCP, Groupe La Banque Postale, le CSF, Groupe VYV, Suravenir, Total Energies, Veolia, Suez, Groupe SG.
Key figures
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