Trust at the center of contact
Drawing on extensive experience in managing outsourced customer services, Nextalk has become the reference call center for the Crédit Mutuel Arkéa Group and a major player in customer relations in France.
Nextalk's DNA positions it as a specialist in the banking, insurance, mutual funds, financial products, and more.
Customer relations management is ensured with:
- Advisors available 24/7
- Multichannel customer relations both online and offline: phone, chat, SMS, bot, IVR, email
- Multilingual customer support: French, English, Spanish, Italian, German
- Sites in France: Aix-en-Provence and Manosque
- 100% white-label customer service
- Data security meeting banking sector standards
Nextalk offers a wide variety of services, including distance banking (blocking/cash), product sales or appointment scheduling, customer satisfaction measurement, debt collection, enrollment - assistance with subscription, KYC, processing of LCBFT alerts, claims reporting, and automated actions.
Its clients include : Axa Banque, BNP Paribas, Banque de France, BforBank, CMSO/CMB, DCCP, La Banque Postale, MGEN Solution, Suravenir, Total Energie, Veolia Eau, among others.
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