The Crédit Mutuel Arkéa Reporting Mechanism

The Crédit Mutuel Arkéa reporting mechanism covers the reporting of incidents related to:

  • Serious risks concerning human rights, health/safety, and the environment,
  • Presumed cases of harassment (reserved for Crédit Mutuel Arkéa employees),
  • Any other professional alerts falling within the framework of the Sapin 2 Law.


Whistleblower Protection

As a whistleblower, you are entitled to protection under the law n°2016-1691 of December 9, 2016, known as the Sapin II Law, if you report information in good faith and without direct financial compensation.


Crédit Mutuel Arkéa Reporting Procedure

To make a report, Crédit Mutuel Arkéa provides you with the secure platform from Whistleblower Software ApS, accessible 24/7. All provided information is encrypted and stored in this secure and independent information system that complies with all confidentiality rules. Everyone involved in the processing of a report is bound by a confidentiality agreement and will handle the report with the utmost care.

This right to report must be exercised responsibly, non-defamatory, and non-abusive. The abusive use of the reporting system may lead to legal proceedings and/or sanctions. The whistleblower cannot be penalized for choosing not to use this right.

This reporting system differs from the customer complaints handling process. For the latter, please contact your usual advisor.